Last updated: October 26, 2026
Free shipping worldwide
We ship to customers around the world, and shipping is free on every order.
Processing time
We prepare orders within 1 to 3 business days of purchase (Monday to Friday, excluding public holidays). You’ll get an email as soon as your order ships.
Delivery time
Delivery takes 6 to 10 business days from the date you order. Delivery times are estimates and can be affected by carrier delays, weather or customs checks.
Tracking your order
When your order ships, we’ll email you a tracking number and a link to follow your package. If you haven’t received a shipping email within 3 business days of ordering, please check your spam folder, then contact us.
Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away at support@mknithouse.com. We can update the address if your order hasn’t shipped yet. We can’t be responsible for packages sent to an incorrect address entered at checkout.
Lost or late packages
If your tracking shows no movement for 7 days, or your package hasn’t arrived within 15 business days of ordering, contact us. We’ll work with the carrier, and if your package is lost we’ll send a replacement or a full refund.
If tracking shows your package as delivered but you can’t find it, please check with neighbors and your local post office first, then let us know within 14 days.
Taxes and duties
Prices are shown in US dollars and include taxes. Depending on your country, your local customs office may charge import duties or fees when your package arrives. These are set by your country, not by us.
Contact
Questions about shipping? Email us at support@mknithouse.com or use our contact form. A real person writes back.
M Knit House (Commerce Labs LLC)
1st Floor, Sharjah Media City
Al Bataeh, Sharjah
United Arab Emirates