Last updated: October 25, 2026
Changed your mind?
We start preparing orders quickly, so if you want to cancel or change an order, please email us as soon as possible at support@mknithouse.com with your order number.
Before your order ships
If your order hasn’t shipped yet, we’ll cancel it and refund you in full to your original payment method. You can also ask us to change the sizes, colors or shipping address instead.
After your order ships
Once your order has shipped, we can’t cancel it. You’re still fully covered by our 90-Day Money-Back Guarantee: when it arrives, you can return it for a refund as explained in our Return and Refund Policy, or exchange it for another size for free.
Refund timing
Refunds for cancelled orders are issued within 2 business days of cancellation. Your bank or card provider may take a further 5 to 10 business days to show it on your statement.
Orders we cancel
We may cancel an order if an item is unavailable, if we can’t verify payment, or if there is a pricing error. If that happens, we’ll let you know by email and refund you in full.
Contact
Email support@mknithouse.com. A real person writes back.